Business Ideas for 2016 - Customer Service Outsourcing Agency
Aiden Sookdin, Author, The Minimum Wage Millionaire, 14 Feb. 2016
More and more companies are choosing to outsource their operations. Outsourcing enables companies to pay only for the services needed, without having to hire internal staff, and offers them quite a few advantages, making everything simpler and less expensive. Instead of hiring additional employees to fill those spots and investing in equipment and salaries, businesses can now outsource a large array of services: IT, sales, web design, accounting, and, most importantly, customer service.
Why is a customer service outsourcing agency profitable? Because in 2016, more and more businesses will choose to outsource this type of service and therefore you should be one of the first outsourcing companies they choose.
By creating a powerful team of experienced customer service agents, you will be able to offer specialized services to clients, depending on their needs and wants.
A customer service agency should cater to the clients’ needs, of course. That means that all their needs, wants, complaints, requests, suggestions and recommendations should be taken into account and treated with the utmost importance.
The work is mostly project-based. All the information acquired from clients is centralized and then forwarded to the respective managers, who decide which strategies to implement in order to gain more customers and build consumer loyalty.
Now let’s talk finances. What is the start-up capital for a customer service agency? We think that R100,000 should cover the initial expenses. This amount will cover the costs for creating a business plan, as well as the research and testing phases.
What should you consider before entering such a business? First of all, create a profile of your target market, define their needs and wants, and then concentrate on your competition: who are these companies, what do they have to offer, what is their pricing strategy, how do they market their services and determine how you will do things differently.
We wish you the best of luck in your future endeavors and don’t hesitate to start your own customer service agency, because it can turn out to be one of the most profitable business ideas of 2016.
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